FAQ -Bii One- | Sansan Global

Using Bill One

Q. What kind of companies is this service for?

Any size of company, from SMEs/SMBs to large corporations, can use and benefit from Bill One. Even if you're using ERP or workflow systems, you can integrate Bill One and boost your efficiency.
Q. Is my data secure?

Absolutely. We use advanced security measures (such as encryption and a personal information protection management system) and have acquired ISMS (ISO27001) certification.

Q. How long does it take to digitize invoices?

Invoices are typically digitized within a few hours of when we receive them. You can also view received invoices as images even before they’re digitized. This lets you act quickly when necessary, without waiting for them to be passed along or forward via email.
Q. When supporting documents need to be sent along with invoices, will those also be digitized and stored in Bill One?

Yes, they will. Bill One acquires a variety of transaction data. All information related to the invoice, including supporting documents, will be digitized.
Q. Do we have to ask companies that send us invoices to change how they do it?

There’s no need for them to change how they issue invoices. For invoices sent by postal mail, we receive them and scan them on your behalf. This means there’s no added burden on your those who send you invoices.

Q. How do I explain this system to my vendors?

We provide you with mail templates that you can send to your vendors. These explain how they can simply switch where they send invoices. You can also use a CSV file to bulk enter vendors into Bill One and contact them all at once.
Q. We have many parties (including vendors) involved in handling invoices. Will this make Bill One more expensive for us?

No, it won’t. The number of parties involved doesn’t affect the cost. Bill One's costs are based on the volume of invoices received. Please contact us for specifics on pricing.

Q. What happens when Bill One receives invoices for us (proxy receipt)?

When we receive and scan paper invoices on your behalf, we’ll send the originals to you the month after we received them. We send them at no extra cost to you.
Q. How long does onboarding take?

In fast cases, about a month, but on average, full onboarding takes about 3 months. It varies depending on the number of invoicing companies and the number of people involved.